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Shipping & Returns
RETURNS
To request a return, please follow the steps on the Return Portal.
Once the request has been approved, a confirmation email will provide details on how to process the return.
Return Conditions
Exchanges are currently unavailable. Returns must meet the criteria below for approval.
All items must be processed via the FAITHFULL Returns Portal within 14 days of the delivery date and returned in their original condition (unworn, unaltered, unused and unwashed) with the tags attached. Any returns with signs of tag tampering will not be accepted. All swimwear must be tried on over underwear and returned with the protective hygiene strip intact. Any swimwear returns with signs of removal or alteration of protective hygiene strip will not be accepted.
Returns in unsellable conditions (which include, but are not limited to, deodorant stains, pet hair, missing tags, and odor/fragrance) are subject to rejection upon processing. FAITHFULL monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. Returns received that do not satisfy our return policy are subject to return shipping charges.
RETURN POLICIES
This policy applies to all purchases placed online at faithfullthebrand.com.
Full Price Items
Change of mind returns are accepted on any full price purchase with the option of either:
(a) a full refund, minus shipping fees if applicable; or
(b) a store credit equal to 110% of the item’s value.
Store credit notes are valid for 12 months from the date of issue.
Sale Items
Sale items reduced from their original full price and not marked as ‘Final Sale’ are accepted for returns with either:
(a) a full refund, minus shipping fees if applicable; or
(b) store credit equal to 110% of the item’s value.
Store credit notes are valid for 12 months from the date of issue.
Final Sale Items
Items marked ‘Final Sale’ are final and cannot be returned or exchanged. Should the item be deemed faulty a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the item’s sale value will be offered. Store credit notes are valid for 12 months from the date of issue.
Store Credit and Promotional Discounts
Items purchased using a store credit or promotional discount, including the WELCOME offer are eligible for returns should they meet the above criteria. A refund of the amount paid is available excluding the discount applied. No re-issue of promotional discounts will be offered on refunds. Store credit notes are valid for 12 months from the date of issue.
Faulty Items
In the event an item is faulty, please contact the customer care team at shop@faithfullthebrand.com with an image and/or video clearly revealing the issue, along with a short description. Once approved by the customer care team, a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the item’s value will be offered. Store credit notes are valid for 12 months from the date of issue.
Return Shipping
USA customers:
Customers are responsible for all shipping of returns within the USA. We recommend using a trusted carrier service and adding tracking to your parcel to ensure its safe return. FAITHFULL does not take responsibility for any lost or missing returns. All costs incurred for returning items within the USA are the responsibility of the customer.
International customers:
Please visit our International Shipping page for returns pricing by region. All international returns can be lodged online via our global returnsportal. Fees and payments due are the responsibility of the customer and will be deducted from the final refund amount. Taxes and duties paid by the customer on eligible returns are refundable.