Shipping & Returns
RETURNS
To request a return, please follow the steps on the Return Portal.
Once the request has been approved, a confirmation email will provide details on how to process the return.
Return Conditions
Returns must meet the following criteria for approval.
All items must be processed via the FAITHFULL Returns Portal within 14 days of the delivery date and returned in their original condition (unworn, unaltered, unused and unwashed) with the tags attached. Any sign of tag tampering will not be accepted. All swimwear must be returned with the protective hygiene strip intact. Any sign of removal or alteration will not be accepted.
RETURN POLICIES
This policy applies to all purchases placed online at au.faithfullthebrand.com.
Full Price Items
Each item has been thoughtfully designed and crafted with longevity in mind. For this reason change of mind returns are accepted on any full price items with a full refund or store credit equal to 110% of the item’s value available. Store credit notes are valid for 12 months from the date of issue.
Sale Items
Sale items reduced from their original full price and not marked as “Final Sale” are accepted for returns with a full refund or store credit equal to 110% of the item’s value available. Store credit notes are valid for 12 months from the date of issue.
Final Sale Items
Final sale items (as marked) are final sale and will not be accepted for a refund or store credit. Should the item be deemed faulty (see conditions below) a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the item’s value will be offered. Store credit notes are valid for 12 months from the date of issue.
Exchanges
Unfortunately, exchanges are unavailable at this time. To replace an item, please place a new order and return the original item following the above steps.
Store Credit and Promotional Discounts
Items purchased using a store credit or promotional discount, including the WELCOME offer are eligible for returns should they meet the above criteria. A full refund or store credit equal to 100% of the item’s value is available. Store credit notes are valid for 12 months from the date of issue.
Faulty Items
In the event an item is faulty, please contact the customer care team at shop@faithfullthebrand.com with an image and/or video clearly revealing the issue, along with a short description. Once approved by the customer care team, a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the item’s value will be offered. Store credit notes are valid for 12 months from the date of issue.
Return Shipping
Customers are responsible for organising all shipping and handling.
Please note FAITHFULL will not take responsibility for any missing returns that were lost and/or damaged in transit. It is recommended all orders are returned through a registered or traceable postal service as all returns remain the responsibility of the customer until received by FAITHFULL. All shipping, handling and taxes and duties are non-refundable.