Terms of service

Terms of Sale

These terms contain important information about the ordering, processing and purchase of products available through this website.

THE FAITHFULL CLUB LOYALTY AND REWARDS TERMS

FREE FAITHFULL HAIR SCRUNCHIE WITH ORDERS OVER $100

Purchase value is in USD. The gift with purchase (FAITHFULL Hair Scrunchie) is available in the designated colourway only. Customers cannot swap or exchange their gift with purchase at any time, nor can they return their gift with purchase for a cash or gift voucher amount. Should any purchase that qualified for a gift with purchase be returned, the gift with purchase must also be returned. Any orders returned without the scrunchie will be charged a fee of $20.00 USD.

The promotional period commences Sunday 7th June PST and ends Sunday 14th June PST, 2026, or while stock lasts. Promotion cannot be used in conjunction with any other offer.

Ordering and Payment

By placing an online order via this website, You are making an offer to purchase the products for the price specified on this website (plus any shipping and delivery fees).

You agree to pay the price and any applicable shipping and delivery fees. Payment must be made at the time of submitting the online order. This website accepts payment using Visa, MasterCard, American Express, PayPal, AfterPay, and Klarna only. You warrant that You are an authorised user of the credit card, PayPal account, AfterPay account or Klarna account used to complete payment. By paying or attempting to pay for products available through this website, You agree that you have not engaged in any fraudulent conduct or contravened any law.

All online orders submitted through this website are subject to confirmation and acceptance by Faithfull the Brand. Faithfull the Brand reserves the right to reject or cancel your online order for any reason, at any time prior to dispatch of the products. Once we receive your online order, You will receive an email order confirmation. Your receipt of an order confirmation does not signify Faithfull the Brand’s acceptance of your online order but is simply a confirmation that we have received your order. If Faithfull the Brand rejects an order, You will be notified via email as soon as reasonably practicable and any payment made by You for that order will be refunded. 

All online orders must be paid in full immediately upon entry into the Agreement. All transactions on the international website are settled in United States Dollars (USD) currency. If You are a customer purchasing from another country outside of the USA, your currency will be converted automatically to USD when you complete the transaction. The conversion rate varies from day to day with the currency exchange rate. Your financial institution or payment provider may also charge You currency conversion fees. Please contact your financial institution or payment provider for further details on these charges and fees.

Cancelling An Order

Once your order has been placed, our warehouse team will begin to process and ship your order out as soon as possible. If you are wanting to cancel an order, please contact our customer service team as soon as possible after it has been placed. As we process and ship orders daily, we cannot guarantee that the request can be made.

Correction of Errors

We have made every attempt to display products and product information on our website as accurately as possible. Occasionally there may be information on this website that contains errors, inaccuracies or omissions relating to a product description, product image, pricing, promotion, special offer or availability. Faithfull the Brand reserves the right to correct any errors, inaccuracies or omissions and to change or update update or cancel orders at any time without prior notice.

Pricing

Prices displayed on this website may change in the event of price changes or pricing errors on this website without prior notice to you. If Faithfull the Brand requests payment for increased prices, then you may reconfirm your order at the correct price or cancel the order with no more to pay. 

Sale pricing: Sale prices are not available in all regions. All sale pricing is at the discretion of Faithfull The Brand. Any advertised % off amount shown either via our website or, social media channels is a reference to our Australian and USA store and customers only. For local prices and stock availability to your country please ensure you have selected your correct shipping country in the top right corner of the website. 

Availability

Whilst we try to ensure that the stock presented to You on this website is accurate and available to purchase, please note that on rare occasions some stock discrepancies may occur. If a purchase has been made for an unavailable item and your order cannot be fulfilled, You will be notified via email as soon as possible and be offered a suitable replacement, a credit note or a full refund by Faithfull the Brand.

Delivery

Risk of loss or damage to any products purchased on this website will pass to You on delivery to your nominated address. When submitting an online order on this website, it is your responsibility to ensure that contact, shipping and order details are entered correctly.

All sales are subject to our Shipping Policy. Please see our Shipping Policy for further information.

Return Policy

All sales are subject to our Returns Policy. Please see our Returns Policy for further information.

Faulty Policy

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault Faithfull the Brand will replace the item or refund the cost as long as it has been returned within 30 days of purchase date. Please contact our customer care team as soon as possible after receiving your order so we can guide you through the next steps and returns process. Please provide our team with photos clearly showing the defect or fault and a brief description for a preliminary assessment.

If the product is confirmed to be faulty, Faithfull the Brand will replace the item (subject to stock availability) or refund the price paid for the faulty item by You to your original payment method. If the product is found not to have a defect or fault, the product will be shipped back to you.

If in our reasonable opinion, the item has become of unacceptable quality due to wear and tear in the course of normal use, misuse or failure to use in accordance with garment care instructions, then this does not constitute a defect or fault.

Please see our Faulty Policy here for more information.

Gift Cards

Gift Cards purchased through faithfullthebrand.com may only be redeemed on this website. Gift Cards purchased through faithfullthebrand.com are issued in USD currency. Gift Cards are valid for 3 years from the purchase date. Gift Cards are digital gift cards and will be automatically emailed to the customer once purchased. A unique code will be issued to the email address entered at checkout. If a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code to use on a future transaction. Any balance remaining after the expiry date of the Gift Card will not be refunded. Gift Cards are not redeemable for cash and cannot be refunded. Faithfull the Brand does not take responsibility for lost or stolen Gift Cards.

Store Credit

Store credits are applied to the same email address used to place your order. Store credits are valid for 12 months from the date of issue. Any unused amount after the expiry date of the store credit will not be refunded or available to use. Store credits cannot be transferred to another person or email address. Store credits are not redeemable for cash and cannot be refunded. If an item purchased using a store credit is returned or canceled, only the portion of the purchase payment attributable to the store credit will be restored to your email address.

Discount Codes and Promotions

Sale and Final Sale

At times FAITHFULL will run Sale and it will not be available to customers who reside and ship to the UK and Europe. The sale does apply to our customers who ship to Australia, the United States of America, Canada, New Zealand, Asia and the United Arab Emirates. FAITHFULL reserves the right to limit sale to regions at any time. 

Sales and discounts do not apply to prior purchases and no reimbursement will be made to items purchased prior to the sale period. Items marked as 'Final Sale' are not eligible for return unless deemed faulty as per our returns policy.