Terms & Conditions

These terms set out the agreement for online trading between Faithfull the Brand Pty Ltd (ABN 53 629 406 033) ("Faithfull the Brand") and the user of this website ("You"). This website is owned and operated by Faithfull the Brand. 

Please read this page carefully before proceeding with entering this website. Access to, and use of, this website are subject to these Terms & Conditions. By using this website and/or purchasing product/s available on this website, you agree to be bound by these Terms & Conditions. If you do not agree to all of these Terms and Conditions, please do not access or use this website.

At any time, Faithfull the Brand reserves the right to review and amend the Terms & Conditions. At any time, you can review the most current version of these Terms & Conditions on this page. It is your responsibility to check this page regularly to take notice of any changes we have made to these Terms & Conditions. 

These terms contain important information about the ordering, processing and purchase of products available through this website.

Ordering and Payment

By placing an online order via this website, You are making an offer to purchase the products for the price specified on this website (plus any shipping and delivery fees).

You agree to pay the price and any applicable shipping and delivery fees. Payment must be made at the time of submitting the online order. This website accepts payment using Visa, MasterCard, American Express, PayPal, AfterPay, and Klarna only. You warrant that You are an authorised user of the credit card, PayPal account, AfterPay account or Klarna account used to complete payment. By paying or attempting to pay for products available through this website, You agree that you have not engaged in any fraudulent conduct or contravened any law.

All online orders submitted through this website are subject to confirmation and acceptance by Faithfull the Brand. Faithfull the Brand reserves the right to reject or cancel your online order for any reason, at any time prior to dispatch of the products. Once we receive your online order, You will receive an email order confirmation. Your receipt of an order confirmation does not signify Faithfull the Brand’s acceptance of your online order but is simply a confirmation that we have received your order. If Faithfull the Brand rejects an order, You will be notified via email as soon as reasonably practicable and any payment made by You for that order will be refunded. 

All online orders must be paid in full immediately upon entry into the Agreement. All transactions on the international website are settled in United States Dollars (USD) currency. If You are a customer purchasing from another country outside of the USA, your currency will be converted automatically to USD when you complete the transaction. The conversion rate varies from day to day with the currency exchange rate. Your financial institution or payment provider may also charge You currency conversion fees. Please contact your financial institution or payment provider for further details on these charges and fees.

Cancelling An Order

Once your order has been placed, our warehouse team will begin to process and ship your order out as soon as possible. If you are wanting to cancel an order, please contact our customer service team as soon as possible after it has been placed. As we process and ship orders daily, we cannot guarantee that the request can be made.

Correction of Errors

We have made every attempt to display products and product information on our website as accurately as possible. Occasionally there may be information on this website that contains errors, inaccuracies or omissions relating to a product description, product image, pricing, promotion, special offer or availability. Faithfull the Brand reserves the right to correct any errors, inaccuracies or omissions and to change or update update or cancel orders at any time without prior notice.

Pricing

Prices displayed on this website may change in the event of price changes or pricing errors on this website without prior notice to You. If Faithfull the Brand requests payment for increased prices, then You may reconfirm your order at the correct price or cancel the order. If You wish to cancel the order in these circumstances, You must notify Faithfull the Brand via email within seven (7) business days of the announcement date of the price increase.  

Availability

Whilst we try to ensure that the stock presented to You on this website is accurate and available to purchase, please note that on rare occasions some stock discrepancies may occur. If a purchase has been made for an unavailable item and your order cannot be fulfilled, You will be notified via email as soon as possible and be offered a suitable replacement, a credit note or a full refund by Faithfull the Brand.

Delivery

Risk of loss or damage to any products purchased on this website will pass to You on delivery to your nominated address. When submitting an online order on this website, it is your responsibility to ensure that contact, shipping and order details are entered correctly.

In the unlikely event that an order is stated as delivered but the parcel is unable to be located, customers must reach out to our customer care team via email at shop@faithfullthebrand.com within 5 days of the delivery date stated on the tracking.

All international packages may be subject to duties and taxes. We currently ship all items delivery duty paid (DDP). Taxes are calculated based on the items ordered, your shipment destination, value of your purchase, and the specific rates set by the local government. Taxes will be calculated and added to your order total in the shipping cart. There will be no additional VAT or duty charges requested on delivery by our carriers. Please note, tax and duties are non-refundable upon return of an order.

All sales are subject to our Shipping Policy. Please see our Shipping Policy for further information.

Return Policy

All sales are subject to our Returns Policy. Please see our Returns Policy for further information.

Faulty Policy

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault Faithfull the Brand will replace the item or refund the cost as long as it has been returned within 30 days of purchase date. Please contact our customer care team as soon as possible after receiving your order so we can guide you through the next steps and returns process. Please provide our team with photos clearly showing the defect or fault and a brief description for a preliminary assessment.

If the product is confirmed to be faulty, Faithfull the Brand will replace the item (subject to stock availability) or refund the price paid for the faulty item by You to your original payment method. If the product is found not to have a defect or fault, the product will be shipped back to you.

If in our reasonable opinion, the item has become of unacceptable quality due to wear and tear in the course of normal use, misuse or failure to use in accordance with garment care instructions, then this does not constitute a defect or fault.

Please see our Faulty Policy here for more information.

Gift Cards

Gift Cards purchased through faithfullthebrand.com may only be redeemed on this website. Gift Cards purchased through faithfullthebrand.com are issued in USD currency. Gift Cards are valid for 3 years from the purchase date. Gift Cards are digital gift cards and will be automatically emailed to the customer once purchased. A unique code will be issued to the email address entered at checkout. If a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code to use on a future transaction. Any balance remaining after the expiry date of the Gift Card will not be refunded. Gift Cards are not redeemable for cash and cannot be refunded. Faithfull the Brand does not take responsibility for lost or stolen Gift Cards.

Store Credit

Store credits are applied to the same email address used to place your order. Store credits are valid for 12 months from the date of issue. Any unused amount after the expiry date of the store credit will not be refunded or available to use. Store credits cannot be transferred to another person or email address. Store credits are not redeemable for cash and cannot be refunded. If an item purchased using a store credit is returned or canceled, only the portion of the purchase payment attributable to the store credit will be restored to your email address.

Faithfull the Brand may occasionally offer promotional discount codes which may apply to certain specified orders placed through this website. If your order is eligible, the discount code can be applied by entering the code in the ‘gift card or discount code’ field at checkout and clicking ‘apply’. The promotion value will be applied to your order immediately. If the discount code was not entered at the checkout page but the order was placed during the promotional event, contact our customer care team as soon as possible after submitting the order. It is up to Faithfull the Brands’s sole discretion whether the discounted amount may be refunded to You. 

Separate terms and conditions specified at the time of issue may apply to the use of the promotional discount code. It is your responsibility to read these carefully to make sure the promotional offer applies to your purchase. Promotional discount codes may not be used in conjunction with other discount codes.

25% Off the Summer Edit

Shop 25% selected full price items included in the Summer Edit and an extra 25% off on sale items. Valid from 09:00 AM AEST on 5 September 2023 until 11:59 PM AEST on 7 September 2023 while stocks last. Discount automatically applied at checkout. No code required. Sale Returns Policy applies on sale items not marked as ‘Final Sale’. Final Sale Returns Policy applies for items marked as ‘Final Sale’. Items purchased as ‘Final Sale’ cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty.

15% Off Your First Order

Sign up to our newsletter to take 15% off on your first order. Conditions apply. Offer is valid online at faithfullthebrand.com on full price items only. One use per customer. Cannot be used in conjunction with any other offer or discount code.

$25 Birthday Offer

Sign up to our newsletter with your birthday details to receive a $25 discount on your birthday. Conditions apply. Offer is valid for 30 days from when the email was sent (your birthday). Offer is valid online at faithfullthebrand.com on selected full price items only. Offer excludes Monikh x Faithfull The Brand, Sale and Digital Gift Cards. One use only. Cannot be used in conjunction with any other offer or discount code.

This website and all transactions through this website are protected by SSL (Secure Sockets Layer) encryption. SSL is a security technology that ensures that any data you have entered into a secure area of the website, is encrypted during transmission over the Internet. We use SSL data encryption to protect your personal information online and to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Faithfull the Brand does not store or keep credit card details from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the cardholder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If Faithfull the Brand is liable for breach of an obligatory guarantee or implied warranty or representation, Faithfull the Brand’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.

Faithfull the Brand has provided information on this website as accurately as possible. Faithfull the Brand takes all precautions possible to keep the details of your orders and payments secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorized access to any data you provide when accessing or ordering from this website.

Faithfull the Brand will not be liable for any loss or damage that you may suffer due to use of this website. By continuing to access or to use this website, you agree that your access to, and use of, this website is at your own risk.

Faithfull the Brand owns the intellectual property in its garment designs, fabric designs and images. Unless prior written permission from Faithfull the Brand is obtained, the use or misuse of our designs, images or any intellectual property for any purpose is forbidden.

Faithfull the Brand reserves the right to cease, interrupt or withdraw your access to this website for any reason, including but not limited to, website upgrades and maintenance. On the rare occasion faithfullthebrand.com may require some downtime, either scheduled or unscheduled. Faithfull the Brand will try to ensure the amount of downtime is limited. Faithfull the Brand will not be held liable for the consequences if this website is unavailable to you as a result of any computer downtime or other factors beyond our control.

Our Privacy Policy constitutes part of these Terms and Conditions. Please see our Privacy Policy.

Faithfull the Brand shall have the right in its absolute discretion to amend, remove or vary any of these Terms and Conditions and/or any page of this website at any time and without notice. You can review the most current version of these Terms & Conditions at any time on this page. By continuing to access or use this website, you are agreeing to any variations.

You must only use this website for lawful purposes and in accordance with these terms and conditions. You agree not to use this website in a way that violates or attempts to violate the security of this website, the rights of Faithfull the Brand or the rights of any third party. You will not hack into this website, Faithfull the Brand’s computer systems or the computer systems of any other user of this website.

You may stop using this website at any time for any reason.

If you are in breach of these Terms and Conditions, Faithfull the Brand reserves the right to immediately suspend, terminate or limit your access to this website without notice.

Faithfull the Brand reserves the right to terminate the agreement to supply products to You at any time prior to products being dispatched. Faithfull the Brand will not be liable to you for any expenses or damages whatsoever for terminating this Agreement. If the product has not been delivered to you prior to any termination of this Agreement, Faithfull the Brand will refund any payment You have made prior to the termination.

These Terms & Conditions together with the other policies expressly referred to in them and policies on this website represent the entire agreement between us (“Faithfull the Brand”) and You.

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a court of law, that provision may be severed from the remaining provisions of the agreement which will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Conditions (and all non-contractual relationships between you and us) are governed by and construed in accordance with the Laws of New South Wales in Australia, and both parties hereby submit to the jurisdiction of the Courts of New South Wales. If you access this website from outside of New South Wales in Australia, you are responsible for complying with all laws and regulations in the location where you access the website.

If you have any questions or comments about our Terms & Conditions, you can contact us at: shop@faithfullthebrand.com

Version Date: October 2022