Refund policy

 

This policy applies to all purchases placed online at faithfullthebrand.com.

FULL PRICE ITEMS

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can return any full priced item within 7 days of the delivery date for a refund or store credit equal to 105% of the returned item’s value. Store credit notes are valid for 12 months from the date of issue.

SALE ITEMS
Sales items that are marked down and not purchased as ‘Final Sale’ can be returned for a refund or store credit equal to 100% of the returned item’s value. Store credit notes are valid for 12 months from the date of issue.

FINAL SALE ITEMS

Items purchased as final sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty.

STORE CREDIT AND PROMOTIONAL DISCOUNTS

Items purchased using a store credit or a promotional discount code (including our first order offer) are eligible for a return.

MAKE A RETURN

To make a return, simply follow the steps on our Returns Portal (or go to: faithfullthebrand.com/a/return).
Once your return request has been approved, you will receive an email with further instructions on how to send your order back to us.

CONDITIONS OF RETURN

Please ensure your items meet the below conditions of return. Item/s must be:
1. Returned to us within 7 days from the delivery date;
2. Returned in their original condition: unworn, unaltered, unused and unwashed; and
3. Returned with all original tags attached. Please note that all swimwear must be returned with the protective hygiene strip intact and will not be accepted if this strip is removed or altered.

RETURN SHIPPING

For customers who have not opted into Checkout+ there is a $18 USD service fee payable on processing your return.

International return costs vary by destination and are outlined in our Shipping Countries list.

The cost will be deducted from the original refund amount at the time of processing.

PROMOTIONAL DISCOUNTS

Orders purchased with a promotional code or store credit which discounts the order (including our first order offer) are eligible to be returned, however final sale items are not eligible.

FAULTY ITEMS

If you have received a faulty item, please email our customer care team at shop@faithfullthebrand.com with a photo or video clearly showing the fault and a brief description. All items will be inspected and assessed by our team. If deemed faulty, we will offer a replacement (if stock is available), store credit note or refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

GIFT CARDS

Gift Cards may not be returned or refunded.

REFUNDS

Refunds will be processed via the original payment method you used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected at your end. We recommend checking with your payment provider for more information on their current processing times.

PROCESSING TIMES

Please note, our current returns processing time is 7-10 business days.

If you have any questions regarding a return or want to check whether your order qualifies for a refund/return please email shop@faithfullthebrand.com

 

CHECKOUT+ 

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies.